Cancellation must be requested by phone call only.
We require a minimum 48 hours notice within our opening hours (Mon-Fri 9.00-17.00).
Failure to provide this notification will incur the full charge (late cancellation).
Should you cancel more than 48 hours before the lesson we will re-schedule/transfer your credit to alternative tuition (early cancellation). Please note that we offer credit notes only for cancelled lessons; any credit for issued in lieu of cancelled lessons must be used within six months of issue.
For sessions scheduled on Sunday and Monday cancellation is required by 17.00 on the previous Friday.
The cancellation policy is extended during bank holidays when the office is closed. This means that lessons booked for Saturday, Sunday, Monday and Tuesday need to be cancelled by 1700 on the previous Thursday by phone only.
The exception to the above is for any tuition booked at Champneys. These bookings are bound by Champneys own cancellation policy.
Read Champney”s Terms and Conditions here:
www.champneys.com/Custom-Pages /Champneys-Terms-and-Condition s
We reserve the right to cancel/change any lesson scheduled.
Holiday Cancellation Policy
Should you cancel more than,
- 30 days, you will be entitled to a full credit to alternative tuition (early cancellation).
- 15 days, you will be entitled to a 50% credit to alternative tuition.
- 7 days, you will NOT be entitled to a full credit to alternative tuition (early cancellation).
- Credit for cancellations must be used within six months of issue.